Benefits of Certified

Certified Pre-Owned Benefits & Warranty

Now with boundless peace of mind.

You receive the benefit of a comprehensive certification process and 24-hour Roadside Assistance when you buy a Certified Pre-Owned Mercedes-Benz. But that’s just the start – you also get the best coverage in the industry: A one-year unlimited mileage warranty that you can extend for one or two additional years. Ignore the odometer! You get unlimited confidence for the full term of the warranty.

Certified Pre-Owned Warranty

When you select a Certified Pre-Owned (CPO) Mercedes-Benz, you receive a lot more than an outstanding automobile. You get best-in-industry coverage – now all CPO warranties feature unlimited mileage.

Certified Pre-Owned Limited Warranty

Every Mercedes-Benz vehicle is protected by one of the most all-inclusive CPO warranties available – now featuring unlimited mileage.

Every Mercedes-Benz Certified Pre-Owned (MBCPO) vehicle provides you unequalled confidence. To begin with, you receive the coverage remaining on the Mercedes-Benz four-year/50,000 mile* New Vehicle Limited Warranty.

But that’s just the start. The MBCPO Limited Warranty comprehensively covers your vehicle coverage for 12 more months, now with no mileage limits. If your MBCPO vehicle’s New Vehicle Warranty has already expired, the MBCPO Limited Warranty becomes active when you take delivery.

With the MBCPO Limited Warranty, your vehicle gets the benefits of:

  • Unbeatable service using unique Mercedes-Benz diagnostic tools and processes
  • Genuine Mercedes-Benz Parts for any required augmentation or replacement

The warranty covers the powertrain and engine, suspension, steering, brakes (not including wear of pads and discs), climate control system, electrical system, and more.**

Certified Pre-Owned Extended Limited Warranty

The Extended Warranty gives you cost-effective additional coverage that begins when the standard warranty expires.

Every MBCPO vehicle is protected by the standard MBCPO Limited Warranty – now operative for 1 full year with no mileage limits, beginning when your vehicle’s original 4-year/50,000-mile* Mercedes-Benz New Vehicle Limited Warranty ends.

But you can now experience unmatched composure when the CPO Limited Warranty expires! The Mercedes-Benz Certified Pre-Owned Extended Limited Warranty program offers another 1 or 2 years of additional coverage – now with no mileage limits.

Contact Mercedes-Benz of Nashville for further details.


*Whichever comes first.

**Please see your Mercedes-Benz Dealer for a copy of the Mercedes-Benz Certified Pre-Owned Limited Warranty

Please visit Mercedes-Benz of Nashville for a copy of the Mercedes-Benz Certified Pre-Owned Limited Warranty and the Mercedes-Benz Certified Pre-Owned Extended Limited Warranty.


Certified Pre-Owned Star Prepaid Maintenance

Mercedes-Benz has the expertise necessary to properly maintain your Pre-Owned vehicle.

You’re driving one of life’s great rewards: a Mercedes-Benz Pre-Owned vehicle. Speak to a Mercedes-Benz of Nashville representative about the correct way to protect your investment with Mercedes-Benz Pre-Owned Prepaid Maintenance. It’s the savvy, easy way to guarantee your vehicle receives the maintenance it requires, performed in the correct way.

Mercedes-Benz Prepaid Maintenance pays for necessary maintenance at your vehicle’s specified maintenance intervals and offers these advantages:

  • Savings you can measure compared to buying maintenance as needed***
  • The peace-of-mind knowing you’ve already paid for you maintenance
  • All word done by Mercedes-Benz factory-trained technicians using Genuine Mercedes-Benz Parts
  • Possibly, a higher resale value

You can choose from 2 or 3 service packages that include necessary services. They are available on vehicles no older than model year 2007 and with no more than a total of 80,000 total accumulated miles. You must have services completed in consecutive order.

Mercedes-Benz also lets you choose among flexible payment options. Please speak to Mercedes-Benz of Nashville for additional information.

*Savings may vary by model. Mercedes-Benz Prepaid Maintenance is available for all models except SLR, Maybach and SLS.

Mercedes-Benz Pre-Owned Certification

A used Mercedes-Benz vehicle must meet exacting standards and pass a painstaking examination to qualify for Pre-Owned Certification.

General

To start the inspection, the technician assembles the owner’s spare keys and manuals, and verifies the vehicle’s mileage and history.

Engine Compartment & Pre-Road Test Checks

Mercedes-Benz engines receive all fluid and oil inspections to make sure you receive unrivaled performance. We also inspect the transmission, engine and rear-axle oil, clutch, brake, and level-control fluid, among others.

Engine Component & System Condition Check

We thoroughly verify your engine’s condition, from plugs and filters to engine V-belts and mounts.


Electrical Systems and Function Test

All vehicle components that are wired for a charge, from the radio, fuses and headlamps, to the rear-window sunshade, front seat-belt presenters and heated seats, is examined and OK’d.

Undercarriage / Drive Train

We dive under the vehicle to inspect the suspensions, steering, wheels, brakes, driveshaft and tires.

Chassis / Body

From body structure to glass, lamp frames, lenses, seat belts, and vanity mirrors, nothing is left out.


Road Test

We climb into the driver’s seat to perform the road test. We check vibration and noise, shift lock operations, instruments, and more.

Post-Road Test

Following the test drive, we check the proper fluid levels, look for leaks, and finish the inspection of the climate control started during the road test.

Appearance

A beautiful Certified Pre-Owned vehicle is as free of dents, dings, scratches, rips, and scuffs as we can achieve, boasting a superior finish and fit, outside and in.



Frequently Asked Questions about the CPO Vehicle Warranty

Q: Do all Certified Pre-Owned Mercedes-Benz warranties actually offer unlimited miles?

A: Yes. For vehicles bought on or after January 15, 2014, we’re pleased to provide our standard 1-year Limited Warranty and our available 1- and 2-year Extended Limited Warranty coverage with no mileage limit*.

*Applies to Certified Pre-Owned Mercedes-Benz vehicles bought on or after January 15, 2014. Please contact your dealer for all the details, limitations, and a copy of the Mercedes-Benz Certified Pre-Owned Limited Warranty and optional Extended Limited Warranty.


Q: When does the extended coverage go into effect?

A: Your Mercedes-Benz Certified Pre-Owned Extended Limited Warranty coverage starts the second the vehicle’s new car warranty and subsequent Certified Pre-Owned Limited Warranty coverage expires, with zero time overlap among the three warranties.


Q: Where will my Extended Limited Warranty be honored?

A: Worry not: The Mercedes-Benz Certified Pre-Owned Extended Limited Warranty is good at every one of the 300+ authorized Mercedes-Benz Dealers nationwide. Moreover, only Genuine Mercedes-Benz Parts will be used for warranty work.


Q: Do I have to pay any kind of deductible?

A: Not on your life! The many other the Mercedes-Benz Certified Pre-Owned Extended Limited Warranty is unlike other pre-owned warranty programs, and you’ll never have to pay extra fees for warranty-covered labor, parts or service.


Q: Is the Extended Limited Coverage Warranty transferable?

A: Yes. If you decide to sell your Certified Pre-Owned Mercedes-Benz to a private individual, the new owner’s Extended Limited Warranty coverage continues.


Q: Where do I get answers to other warranty questions?

A: Your Mercedes-Benz Representative is qualified to resolve any Pre-Owned Mercedes-Benz queries, including questions concerning the Extended Limited Warranty program. Because you’re a Mercedes-Benz customer, you’re only a free phone call away from the Customer Assistance Center (1-800-FOR-MERCEDES) with an agent ready to help.


Find the perfect Certified Pre-Owned Mercedes-Benz for you.

Mercedes-Benz sedan


Additional Benefits

24/7 Personal Assistance

You’re but a phone call away from 24-hour Roadside Assistance, Sign and Drive service (flat-tire change with your existing spare, a free jump-start, or some fuel for an empty tank), trip routing and trip interruption service, technical and product information, or whatever other help you need for your Mercedes-Benz.
1-800-For-Mercedes (1-800-367-6372)


Trip Interruption Coverage

The Trip Interruption program is included in Mercedes-Benz Roadside Assistance. In the event of a warranty-covered breakdown occurring more than 100 miles from home and causing an unanticipated overnight stay, the program reimburses** you for expenses up to $300 per day for up to three days.

**Reimbursement includes authentic documented substitute transportation, lodging and meal expenses sustained while your Mercedes is fixed at an authorized Mercedes-Benz Dealership.

Nationwide Dealer Support

300+ authorized Mercedes-Benz Dealers support Mercedes-Benz Certified Pre-Owned vehicle across the nation, and they all recognize the standard Mercedes-Benz Certified Pre-Owned Limited Warranty and Extended Limited Warranty.


Vehicle Exchange Privilege

A seven day/500 mile Exchange Privilege* comes with. every Mercedes-Benz Certified Pre-Owned vehicle sold. If you’re not fully satisfied, return the vehicle within seven days/500 miles (whichever occurs first), and the authorized Mercedes-Benz Dealer will exchange it for another Certified Pre-Owned vehicle of equal or greater value (as long as the buyer is willing to pay the difference).

**See your Mercedes-Benz Dealer for details.

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